Customer Service

What is Build On Demand?
All of our orders are built on demand. The items are made after you confirm your order and it is processed into production. Since there is no inventory or stock of any items, we are not able to process any returns or exchanges. If you have questions regarding sizing, please contact Towsleys at 920-482-0801 before placing your order.

Who do I call if I have problems or questions with ordering?
Call customer service at 920-482-0801.

What if my garment doesn't fit?
There are size charts available for each item. Please check before placing your order as all sales are final. If you have any questions regarding sizes of the apparel items, please contact Towsleys before placing your order at 920-482-0801.

Can I fax or phone in my order?
Orders can be placed via fax 920-683-7410, phone 920-482-0801 or email

How do I check the status of my order?
You will receive an acknowledgment of your order by email. Click on the Order Status button for order details and shipping information. Call customer service at 920-482-0801 with any questions or you may email with questions.

How do I make a return or an exchange?
All sales are final. No exchanges or returns are allowed as Towsleys does not maintain an inventory of apparel items.

How long does my order take to ship?
Standard production is 10 to 15 business days. Please note that in some instances we are experiencing longer than normal lead times due to supply chain issues and high demand. It can sometimes take 4 weeks + transit time to receive your order. We are working hard to get things out as quickly as possible and appreciate your continued patience and support.

Why am I being charged Tax?
We are required by law to collect and remit applicable sales tax for shipments made to:
California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Michigan, Minnesota*, North Carolina, New Jersey* Ohio, Pennsylvania*, South Carolina, Tennessee, Virginia, Wisconsin, West Virginia.
* wearables not taxed

Questions? Please contact us!
We can be reached via phone at 920-482-0801, or feel free to email us at
Towsleys is open from 8am to 4:30pm CST, Monday-Friday.

Our postal address is:
Towsleys Inc.
PO Box 2140
Manitowoc, WI 54221-2140